Provide the best customer service & reduce info overload

As 2010 begins and work ramps up, companies are concentrating on providing optimal customer service and reducing information overload. Here’s a look at the latest news in the industry.

Sun Microsystems customers are about to experience "the highest level of customer service" in the industry under Oracle's ownership, thanks to its superior support technology and track record of execution, an Oracle executive claimed Wednesday. Read more…

On Jan. 27th Google said it is taking its Google Social Search project to its core search engine with new features, a move to challenge Facebook in the battle for more users. Google Social Search drops content from searchers' contacts directly into search results. Read more…

Designed to play on technology trends such as cloud, mobile devices and social networking, Project Vulcan is one means for VARs and software developers to build collaborative business applications. Read more…

ISteve Jobs took the stage Wednesday to sell the world on one of his biggest gambles since returning to Apple Inc. nearly 15 years ago: a multimedia tablet-style computer called the iPad. Read more…

Lora Bentley spoke with Kim Fuller, from James Lee Witt Associates. Representatives from the disaster recovery and business continuity planning firm founded by former Federal Emergency Management Agency director James Lee Witt have been on the ground in Haiti as recovery efforts from the recent earthquake continue. Fuller says there have been good and not so good things about real-time social media playing a part. Read more…